Privacy Policy

This Privacy Policy explains how TanRo Ltd (“TanRo”, “we”, “us”) handles personal data when you visit tanro.co.uk or contact us.

We are a private limited company registered in England and Wales (company number 12879205). Our registered office is Unit N, Ivanhoe Office Park, Ashby-De-La-Zouch, Leicestershire, LE65 2AB.

For privacy enquiries, email admin@tanro.co.uk or call 01283 384878.

Depending on how you interact with us, we may process:

• Contact details you submit through our enquiry form (for example name, email address, phone number and message content), processed via our form provider Fillout.
• Technical data such as IP address, browser type, device information and pages visited, typically collected through server logs and any analytics tools you consent to.
• Cookie and similar technology data, as described in our Cookie Policy.
• Correspondence if you email or telephone us.

We do not knowingly collect personal data from children.

We use personal data to:

• respond to enquiries and provide information about our services;
• operate, secure and improve our website;
• remember your cookie preferences;
• enable optional features you consent to (for example maps, forms and marketing embeds);
• comply with legal obligations.

Under UK GDPR we rely on one or more of the following lawful bases:

• Legitimate interests — operating a business website, responding to commercial enquiries and keeping the site secure.
• Consent — optional cookies and third-party embeds (functional, analytics and marketing categories).
• Legal obligation — where we must retain or disclose information to meet legal requirements.
• Contract — where processing is needed to take steps at your request before entering a contract, or to perform a contract with you.

We use necessary cookies to run the site and store your consent choice. Optional cookies and third-party scripts (including analytics, marketing embeds, maps and form tools) only run after you opt in via our cookie banner. You can change your mind at any time using Cookie settings or by visiting our Cookie Policy.

We may share personal data with trusted service providers who help us run the website and respond to enquiries, such as:

• website hosting and infrastructure providers;
• form providers (currently Fillout), when you submit the contact form;
• map and embed providers (for example Google Maps or social feed widgets), only when you consent to the relevant cookie category.

These providers process data on our instructions or as independent controllers where applicable. We do not sell your personal data.

Some providers may process data outside the UK. Where that happens, we take steps to ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses), as required by UK data protection law.

We keep personal data only for as long as needed for the purposes above. Enquiry correspondence is typically retained for up to 24 months unless a longer period is required for an ongoing project, claim or legal obligation. Cookie consent records are stored in your browser until you clear site data or update your choice.

Under UK data protection law you may have the right to:

• access your personal data;
• request correction or erasure;
• restrict or object to certain processing;
• data portability (where applicable);
• withdraw consent at any time where we rely on consent.

To exercise these rights, contact admin@tanro.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page shows when it was last revised.